115 S Tower Ln, Saukville, WI 53080 | 205-572-9104 | reyno359@uwm.edu
Oscar Grady Library/Village of Saukville | Saukville, WI | September 2023 - Current
Catalog and maintain library materials. Coordinate Inter-Library Loan program. Assist with IT problems and library programming. Perform routine tasks such as running circulation desk.
Wells Fargo | Beaverton, OR | November 2013 - 2016
Provide outstanding customer service while assisting customers with accounts. Help customers discover new products and services. Build relationships and rapport to prevent churn. Solve complex problems with multiple software programs. Banker coach project as of 10/14.
DirecTV | Huntsville, AL | May 2012 - April 2013
Researched and resolved customer issues to retain customers essential to business. Reviewed accounts to determine net worth of accounts to prevent company loss. Probed customer regarding their personal wants, interests, and needs to ensure proper product placement. Consistently in top 3 for highest monthly bonuses in call center with 500+ reps. Assisted with floor support and training of new hire employees.
OfficeMax | Rancho Cucamonga, CA | January 2006 - January 2008, January 2011 - May 2011
Maintained an active sales culture throughout the store. Trained new associates on store policies and product knowledge. Identified customer needs and recommended appropriate product selections. Selected appropriate add-ons for currently selected products. Monitored store inventory to prevent internal and external shrinkage. Set-up and led demonstrations for new products. Performed opening and closing procedures. Provided outstanding, personalized customer service. Maintained MOD and made in-store decisions. Maintained POS systems and provided cashier assistance when necessary. Consistently in District Top 3 for sales.
AT&T | Birmingham, AL | February 2008 - February 2010
Consult with customers to recommend and sell products. Assistance with computer technical support. Provided outstanding customer service via telephone. Provided customers with a positive experience to promote returning customers.
GoDaddy.com | Gilbert, AZ | February 2007 - April 2007
Provided excellent customer service, sales and technical support via e-mail and telephone. Assisted customers in selecting the best technology products for their businesses. Maintained accurate customer database for billing and sales. Promoted new and upcoming technology products. Assisted customers in maintaining shared, virtual dedicated, and dedicated servers.
Graduated December 2024 - Associate of Arts